business

Foursquare 101

foursquare friends mapWhile Foursquare is technically a game, dismissing its use for your business could be a big mistake. The potential for this location-based social networking service is vast, and it might just be the thing that puts you on the map - and we don’t just mean literally.

If you thought you’ve seen it all in the social networking world - Facebook, Twitter, MySpace, and other wildly popular social networking websites - take a look at Foursquare. Foursquare is a new social networking application that brings networking closer to home - literally.

Foursquare encourages people to explore locations and businesses in exchange for points that can be used to earn ‘badges’ that mark achievements of the user. Users can check in at different venues, and the person with the most check-ins for a particular time period becomes the ‘Mayor’ of that particular venue. Think of it as something like Twitter + GPS.

What does this do for your business? In a nutshell, Foursquare allows you to get involved in the game by offering discounts and promotions that are specific to your business, which further encourage Foursquare enthusiasts to visit your business. And with 1.8 million users and growing as of mid-August, the potential traffic for your business is too significant to ignore. Since Foursquare is location based, businesses are bound to attract local (and potentially long-term) clients.

Here are some basic steps to help you get started on Foursquare:

  • Take it easy at the beginning. Start by creating a free basic account and see how things go from there. After a week or two, you can start thinking of strategies for using Foursquare to tap into your target market.
  • Be a part of the community. Don’t be passive. Post updates that are related to your business and are also helpful to users as well. Also, be attentive to feedback from other people. Listen to what the market wants, and deliver it.
  • Link your Foursquare account with your Facebook and Twitter accounts so you can post updates simultaneously.

While Foursquare is technically a game for consumer, dismissing it because of that fact is a big mistake. The potential for this location-based social networking service is vast.

Published with permission from TechAdvisory.org. Source.

GPS: A Guide for Small Businesses

map with push pinGPS is everywhere – and thanks to technology you can use GPS to work for your business

GPS has lately become a near ubiquitous feature in many mobile devices such as car accessories and smart phones. GPS, which stands for Global Positioning Systems, is primarily a navigation system enabled by satellites in orbit around Earth that transmit positional information to devices with a GPS receiver. The system was originally set up by the US government for military or government purposes, but now has been opened up for private use as well.

Because GPS is so pervasive and inexpensive to use, there have been a host of applications providing innovative ways to use the system. Today, GPS is instrumental in activities such as navigation, tracking, mapping, surveying, communications, and recreation – as well as many other activities for business and commerce.

For many businesses, including small establishments, GPS can be used to boost the bottom line in a number of ways. Here are some of them:

Track key assets in the field. Businesses can use GPS to track the location of people and items in the field such as delivery trucks, important packages, field stations, personnel, and more. This allows businesses to more easily monitor movement – and to better control cost and security (such as routes taken and stops along the way) as well as provide key information in real time that may be of value to partners and customers (such as the location of their shipment).

Improve speed. By knowing where your people and assets are at any time, you can potentially improve the speed of decision making and response time – especially in areas such as product delivery or resource redeployment.

Increase efficiency and optimize resources. Businesses in industries such as logistics and distribution can use GPS to make sure that trucks and personnel are following the proper and best possible routes – optimizing fuel expenses, minimizing maintenance and repair costs, and eliminating idle time. Businesses can also use GPS to eliminate costs associated with maintaining paper logs and the back-and-forth communication expenses associated with them.

GPS has the potential to increase the productivity of your business in a big way by providing real-time, dynamic updates on the location and status of your key investments at any time. Contact us for ideas and help in implementing GPS in your operations today.

Published with permission from TechAdvisory.org. Source.

Backup, Disaster Recovery, and Business Continuity: 3 Steps to Seamless, Fool-Proof Operations

business man with umbrellaWhen disasters occur, unprepared companies suffer consequences ranging from prolonged system downtime to considerable revenue loss – and even going out of business. On the other hand, those who are disaster-ready can easily handle any type of crisis and survive, without much loss of productivity.

Small to medium-sized businesses usually think that disaster plans are only important for large enterprises. However, these days even small businesses can’t afford to operate without a disaster plan. Plus, recent technology innovations make disaster planning reasonably priced for virtually every business, regardless of size.

For any business owner, three objectives exist for disaster planning:  1) the assurance of never losing critical information, 2) reducing downtime when emergencies happen, and 3) quick recovery after a loss of data.

These three objectives translate into three IT services:

  • Backups
    The process of protecting your data by copying it to a secure device so that it can be easily and and quickly recovered in case of loss.
  • Disaster recovery
    The process of reinstating crucial business data and procedures after a disaster happens.
  • Business Continuity
    A carefully constructed plan that specifies exactly how your company will recover and re-establish disrupted functions after disaster strikes.

Of these three tasks, Business Continuity is the most comprehensive since it entails much more than a simple discussion of IT matters—it’s a thorough, systematic action plan. And though you definitely need to consider protecting your IT infrastructure and data, you must also consider what you and your staff should do if a disaster occurs. Is there a meeting place where your staff could gather in the event of a building evacuation? Do you have a plan to get in touch with all your staff and their emergency contacts to relay important information? Is there a way for you to communicate with customers to advise when you’ll resume operations? What will you do if one of your main dealers experiences a disaster?

The significance of these three services should never be taken lightly, but unfortunately many small and medium-sized businesses ignore them.  Why? Simply because when people think about disaster, the first things that pop in their minds are earthquakes, floods, and fires, and they figure there’s a low chance of those happening. But remember that there are also human-induced disasters such as hackers, unhappy employees who sabotage, and employees who thoughtlessly erase important data. Any of these could easily happen to you.

You may already have a backup system in place, and perhaps, you have all three—backup, disaster recovery, and a business continuity plan. However, since business goals and technical environments constantly change, your plan requires regular assessment to ensure it’s still accomplishing all your needs. We can assist you in evaluating your existing disaster preparedness or suggest options if you don’t have plans yet. Contact us now for more details on how we can help you.

Published with permission from TechAdvisory.org. Source.

Outlook Social Connector: Allows Your MS Outlook Account to Integrate With Social Networking Websites

outlook social connector CMS Outlook introduces new application: the Outlook Social Connector. With the Outlook Social Connector, you can now connect your social networking accounts with your MS Outlook account.

Outlook has long been the staple in many business communications – it is truly one of Microsoft’s feats of genius given how prevalent it is in professional correspondence between businesses and organizations today.

In order for the platform to conform and adjust to current norms, the people behind MS Outlook have now integrated social networking into the entire system through what they call the Outlook Social Connector (OSC). What the Outlook Social Connector basically does is enable the user to connect his or her email account with his or her LinkedIn, Facebook, MySpace, and Windows Live accounts. You’ll be able to receive updates from these social networking websites through MS Outlook.

Outlook Social Connector is compatible with versions of MS Outlook beginning with 2003 and up, and boasts features such as adding friends into social networking websites through the new Outlook People Pane, as well as receiving updates from friends and contacts whose email address is also listed in their social network account. Also, like a social network, the OSC allows you to set privacy settings and select the kind of information you want made public.

Published with permission from TechAdvisory.org. Source.

The Basics of Local SEO – Whiteboard Friday

Posted by Aaron Wheeler

Howdy mozfans! This week’s Whiteboard Friday features the return of Danny Dover, our lead SEO here at SEOmoz. He’s going to be discussing the basics of local SEO, a rapidly developing, important niche in SEO land that involves a complex amalgamation of many data sources and metrics. Hey, sounds a lot like the regular SEO we know and love! Take a look at what’s on Danny’s whiteboard here below the video.





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SEOmoz – SEO Software

Danny’s Whiteboard:

SEO Local: Behind the Scenes:

  1. Most important: accessibility and content
  2. Second most important: keyword research and targeting
  3. Third most important: links
  4. Fourth most important: social

SEO Local-Specific Features/Considerations

  1. Search engine page
  2. Local directory submissions
    • Yahoo Local
    • Yelp
    • Citysearch
    • Urbanspoon
    • Trip Advisor
    • Judysbook
    • Insider Pages
    • Niche Data Sources
  3. Links
  4. Addresses
  5. Categories
  6. Reviews

Other Metrics Worth Considering

  1. Title (Business Name)
  2. Photos
  3. Social

Video Transcription

Hello, everybody. My name is Danny Dover. I work here at SEOmoz doing
SEO. For today’s Whiteboard Friday, I’m going to tell you about the basics
of local search. So, if you’ve been paying attention to this, you’ll
notice that there was a big update with this recently. The local search
experts that I talked to said this is a tectonic shift, to give you kind of
some context. So, let me go over that.

First thing is local, behind the scenes. What is going on and what exactly
changed? The biggest thing that I see here is visual layouts. If you’re
looking on a SERP instead of seeing the seven box that we used to see,
which was a map with seven different items next to it, we’re now seeing the
local searches integrated into a normal SERP. The big difference here is,
from what we hear from Google, that they have combined their main algorithm
with the local algorithm. Where it used to be completely separate, they
are now integrated. I don’t exactly know what they mean by that per se.
An algorithm is a big set of equations. It seems to me that the way that
it used to be set up they’d have to be interacting with each other somehow.
Apparently that’s not the case, but it does make doing local SEO easier in
theory. We haven’t had enough time to test it out yet, but what it looks
like from a preliminary view is that factors that have been useful for
traditional SEO are now more useful for local SEO, which is a win. It
means that if you are optimizing your website that you’re doing well in the
local verticals and you’re also doing well in the universal search. It’s a
win/win for business owners and a win/win for webmasters. So it’s
something I like to see.

The other thing that we heard is that now Google is saying that over 20% of
searches contain some sort of reference to locality, be it a city, state,
or country, something like that. That is a big deal. It means that this
is growing. It makes a lot of sense. We see the mobile spaces growing and
there’s GPS data there and there are also people searching “restaurant
Seattle” or “museum Seattle”, that kind of thing. We’re seeing that a lot
more, and it’s growing. By taking advantage of the other things I am going
to say, you can get more benefit from local.

So, let’s talk local specific, right. Well, before I do that actually, let
me back up to what are the things that you need to focus on for all of SEO,
and then right after that I’ll get to local specific. Things for all of
SEO, this will go for your website if you’re trying to do image search or
if you’re trying to do video search or if you’re trying to do local search,
for all SEO is the SEO in pyramids. I’ve talked about this before and I’ll
link to it in the post below. What we’re looking for here is at the top in
a very small degree is social. I don’t think at this point that local
search is really dependent on social. By social, I mean things like
Facebook and Twitter and blogs, all of that kind of thing that you
traditionally think of as social. I don’t think that’s affecting local
yet, but it’s certainly affecting other verticals and specifically
universal search, which is just normal search that you think of.

Underneath that is links. Links is absolutely affecting local. Who is
linking to you, how popular are they, what does the anchor text in links
say, all those factors are extremely important for all of the verticals.

Underneath that is keyword research and targeting. What keywords are you
trying to target? Is it the name of your business or is it the name of an
item on your menu if you’re a restaurant? What is it you are trying to
search for, and more importantly are people actually searching for it? You
can be the highest targeted, the most well optimized result for a phrase,
but if no one is searching for it, you’re not going to get any traffic.

Below that is accessibility and content. Are the search engines able to
access your web page and is the content relevant? Is it content that
people would actually try to find? The entire reason that people go to
Google, Bing, or Yahoo is to find content, find some kind of answer to a
question they have. The most important part of SEO is content. You’ll
hear that over and over again.

Let me talk local specific for just a second here. Under local specific
you have your search engine page. In Google this is your Places page, in
Yahoo it’s Yahoo Local, and in Bing it’s Bing Local. What this is, is a
page from the search engines about a specific business. This is great for
business owners if they don’t want to have to have their own web page.
It’s also great for us as SEOs because it makes it a streamline process for
optimizing a business online. Google Places you can get a little bit of
analytics, although they’re, to be quite honest, they’re a little bit
mediocre. You can also get photos up on your thing and you can aggregate
reviews. These search engine pages, the single most important thing you
can do for local is creating this local page for your business.

Number two is local directory submissions. Let me be very clear with this.
I am not recommending traditional directory submission. So, do not just
go out to FreeLinks.com, or whatever the website might be (I just made that
up) and post links there. That’s not what I’m talking about. Instead, I
am talking about these well established data sources for local businesses.
You have things over here, these are the ones I’ve seen affecting the new
algorithm. Yahoo Local, I am seeing that everywhere when I did a review of
it. It looks like other people I’ve talked to that they are also seeing
this, too. So, Yahoo Local, there’s some kind of partnership between Yahoo
and Google there as far as getting data. Underneath that, Yelp, and after
Yahoo Local these aren’t really in any particular order. But Yelp is a
traditional business thing, and I’ve seen that show up in Google results
for local. Citysearch, Urbanspoon, TripAdvisor, Judy’s Book, Insider
Pages, and then I’m also seeing a bunch of niche data sources. So, if the
search is about schools, you’ll find school-specific data sources. So
whereas these ones above kind of cover all businesses or at least most of
them, there’s also these niche ones. The best way to find that is search
for your competitors, look at their Places page if it’s on Google, and see
where they’re getting their data from. It’s probably going to be some kind
of niche thing in addition to the big ones you see here.

Underneath that is links. So, I am actually bringing up links twice. I’m
bringing it up here and I brought it up in the SEO pyramid. I did that on
purpose because links are extremely important. Links, if they’re going to
your web page or they’re going to the Places page it makes a little less of
a difference, but specifically to your web page. Google sees links as a
vote of popularity. If someone is linking to you, they’re vouching for
you. Google sees that as a trust metric and as a relevancy metric. They
need that in order to want to rank you highly. Links, again.

Underneath that is address. If we’re talking local search, address makes a
lot of sense. If it is preschools in Issaquah, you better have your
address be in Issaquah or one of the surrounding neighborhoods at least.

Categories is the next one. Google and I know that Yahoo does it and I
think Bing does it as well, gives you the option of listing categories
associated with your business, be it spa or a manicure. You can actually
go through and Google it, I think it is about four or five you can list,
and the other ones vary. It is important to go through there and give
Google a very clear sense of what your business does.

Last in this thing is reviews. This one is, I probably think is more for
human readers than it is for the search engine metrics, but this is the way
that you can get click throughs. If you’re result is listed, the amount of
reviews and what people are saying within them. If they’re positive,
that’s probably what you’re looking for. Those can help you a lot both in
click through and then to a degree in the algorithm as well.

The last section I have here is other metrics worth considering. These
ones are not as important or well defined as the ones that I mentioned
before, but they’re ones that you need to consider going forward. The
title of the business. Again, if it is Issaquah Preschool, my mom’s
preschool is names Giggly Wiggly Preschool. Having the addition of the
word preschool within there is probably, probably useful, but I cannot say
that for 100% fact. Categories would probably be more important than this.

The next thing is photos. In Google Places they give you the option of
uploading photos. They’ll show these if someone goes to your Places page.
Again, it’s for humans, but it also may be affecting the metrics. It shows
Google that, like, “Hey, this is a serious business. I’ve taken the time
to upload these photos.” This is kind of a metric of trust to a degree.

Underneath that is social. This one, I don’t think is here yet for local,
but it is certainly something that will happen in the future. We’re seeing
the Internet kind of shift that way. Social being the social sites,
Facebook, Diggs, Twitters, all of those kinds of things. Twitters. Wow.
I just sounded like my mom. I brought up the preschool thing, and it was
just all downhill from there. Oh boy. So, social, it’s not affecting
local yet as far as I can tell, but I think it’s going to be important
going forward. Google is trying to optimize search results for humans, and
social is all about humans. It’s people talking to people and making real
recommendations based on experiences. It’s something that Google’s
invested a lot of money into already and Bing as well. It is something I
fully expect to continue to grow.

That’s all the time I’ve got today. I appreciate you guys listening. I
will see you next week. Thanks. Bye.

Video transcription by SpeechPad.com



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Low Cost SEO

If you’re considering getting some SEO work done, but working to a tight budget, here’s a look at the key issues, and trouble-spots to look out for.

Buying Professional SEO Services

If you’re short on time, or SEO skills, or inclination, then you may be looking at getting an eternal supplier to undertake SEO work. Like anything in life, you get what you pay for, and SEO is no exception. There is also a danger you could get a whole lot less, of course.

Like any profession, there are many great operators, and many poor ones.

Set Clear Business Goals

Start by writing down the goals you want to achieve. What business problem are you trying to solve? Do you need more conversions? More traffic? Higher rankings? Only one of those requirements is likely to make you any money.

Traffic and higher rankings can make you money, but can just as likely make no difference to your business, whatsoever, unless they are tied into your website strategy. For example, you may receive more traffic after engaging an SEO, but if this traffic isn’t interested in what you offer, they will click back. Likewise, you could gain high rankings for keywords that no one searches on. This will result in no traffic increase, and no new business.

Devise your own metrics for success. Some SEOs will devise metrics for success that are easy for them to achieve, but make no real difference to your business.

Watch Out For Hidden Costs

If you have an existing site, you may need to make changes to your design and layout. Depending on how your site has been built, these changes may be minor or significant in terms of cost to rectify.

The Problem With Cheap

Whilst high cost alone will not guarantee you good results, there’s a high probability that low cost will almost guarantee poor results.

SEO is labour intensive and requires skill and knowledge. As a rough ballpark, a small site, that doesn’t have design issues, that has had no previous SEO work, could take, at very least, five days of full-time SEO work. This work involves link building, adding keywords and content to the site, and other external promotional activities. Get the SEO to breakdown the work into hours and tasks, and see if the amount charged equates to the work required.

If the SEO is pricing significantly under their competitors, there may be a legitimate reason. They may use cheaper labour, often located in emerging economies. This is fine, however make sure any firm you do use has a good knowledge of the country and culture in which you operate. Marketing, SEO or otherwise, requires an intimate knowledge of language use, culture and location, so ask to see previous work, and check references.

On the other hand, there are agencies that will charge like a wounded bull for essentially the same tasks as everyone else. Obtain a few quotes and compare, as pricing can be all over the place. The industry is not standardized.

Do It Yourself

Anyone can do SEO. However, that doesn’t mean that everyone should.

What does SEO involve? It can involve restructuring a site, coding, content creation, marking up content, market research, strategy, link building, and public relations. Do you have the time, or the inclination to do this? The learning curve, for the beginner, is steep. It’s also time consuming. How much is your time worth?

However, there are many aspects you can do yourself. Start with a good, solid SEO course ;) Join forums where other SEOs hang out. Look for content management software that is reasonably SEO friendly, out of the box, such as WordPress (free). Using SEO friendly software means you’ll avoid a lot of technical problems that can be expensive to rectify if you use software the search engines find difficult to crawl.

Search engines like content. Generally speaking, the more pages you publish, the more chances you’ll have to be seen. If appropriate, adopt a strategy similar to that of magazine publishing. Publish often.

Once your business case and site content are established, you need to build links. A site without links is pretty much invisible. Here are a few link building strategies. In summary, submit your site to directories, get your partners to link to you, issue press releases featuring links back to your site, put links in your online signature. You can never have too many links, so long as they accurately represent the content is on your site, and they appear in places your audience hangs out.

Hybrid Approach

You can go a long way by buying in some help, and doing the rest yourself.

Pay for a few hours of consulting where an SEO evaluates your site and your market niche. It’s well worth paying top dollar, for someone good, for this part – as it most likely only takes a few hours. Setting off on the right course can pay high dividends, whilst heading down the wrong path can be difficult, and costly, to recover from. Engage them in an advisory-only role, and ask them to provide you with a strategy. Some SEOs will do this, some won’t.

The most important thing is to ensure they establish your site has no technical issues that will prevent it being crawled, and that your content is structured correctly. Once these problems are ironed out, SEO becomes a lot less troublesome.

Only you know your skills, but the following areas are reasonably straightforward for those with a little web knowledge. Keyword research is easy enough to do yourself, using readily available keyword tools, as is content generation.

Simply write on topic and sprinkle keywords through your content and headings, or have your copywriter do so.

You may also wish to undertake link building yourself. This involves requesting links, submitting your site to directories, and building effective partnerships. It can be a good idea to get consultancy as to where you should focus your link building energies. Some links are worth a lot more than others, and there is a strategy to it.

Like any complex professional service, you’ll still need to monitor and measure, even if you do opt for expensive, comprehensive outsourced options. There’s no sitting back with marketing, and that includes SEO.

Whatever path you choose, make sure the SEO work is aligned with your business goals.

Exact Match Domains

Are exact match domains “too” powerful?

Not in my humble opinion. :)

Sure across the entire web exact match domains can rank for a wide variety of keywords, but there are a couple things to think about when stating that…

  • those rankings are spread across many different domains
  • the bonus any domain gets is only relevant to their 1 exact match phrase
  • Many domains are seen as exact match, but the keyword is popular precisely because the keyword is a brand (like eBay, Amazon.com, Monster.com, Google, Yahoo!, or Bing).
  • Many brand owners (especially small & local ones, where there are few signals of quality) are not heavily engaged in SEO. If Google doesn’t show the official site on a brand search they look bad (in 2005 there was a brief period of time when Paypal.com wasn’t ranking for “Paypal” due to botched aggressive Google link anchor text filters), whereas if they rank an exact match domain where it is relevant it doesn’t really significantly detract from the searcher’s experience.

At SES San Jose 2009, Nick Fox stated that Google has about 30 million words in the AdWords advertiser database. In spite of their database being that large, they keep trying to push advertisers toward broad match (and searchers down a well worn path with Google Instant) because roughly 25% of searches are unique.

Adam Lewis highlighted how advertisers can get a glimpse into the endless sea of words searchers use & how impractical it is to presume they can know everything in advance:

One of the most impactful new features lies within the keywords tab and is called “see search terms”. This option allows advertisers to choose one or more keywords and see the search term users typed in to trigger that keyword. It also shows which ones are being clicked most often and which are not being clicked.

Often the exact keyword it not what users are actually typing in. Guessing all the possible variations that a user might enter to find your product is essentially impossible. “See search terms” gives you the most popular user queries that triggered your ads. Not only does it help people learn about their user, but it can also potentially save money on SEM by exposing highly specific keywords with less competition and better quality scores.

Note the sentence that I bolded…guessing everything that is searched for that is relevant is roughly impossible. In SEO there are a variety of implications associated with that, but one of the most important ones is this: when you pick an exact match domain it is mainly only helping you with that 1 main keyword that you chose.

Yes there are implications in terms of perceived credibility and such, but those impacts can be created through brand building. With an EMD you pay thousands of Dollars (sometimes 10′s or 100′s of thousands) to target that one keyword. If a person were to buy MyKeywordStore.com (or similar) for $8 & spend that $10,000 on marketing, then in many cases that $10,000 would generally / typically more than make up for any advantage MyKeyword.com gets.

Much like often overstated type-in traffic, when you look beyond brands, there are not many individual keywords that represent a huge market by themselves.

We have built a database of 10 million + keywords & few of them (less than 10,000 of them) have a combined CPC * estimated search volume of $1,000 or more per month (presuming you captured 100% of the search traffic for that keyword & monetized it as well as Google does).

However, those numbers overstate the market …

  • many of those valuable keywords *are* brands (seo book wasn’t much of a keyword until *after* it was a brand, which is why the domain name was available to me for $8)
  • brands that are created on keywords can be forced to change due to market conditions (FreeCreditReport.com —> FreeCreditScore.com, legislation whacked the student loan consolidation market, Google Instant promotes some keywords at the expense of others, the US government has launched names like Cars.gov, StudentLoans.gov, Change.gov, etc. … who wants to compete directly against the government when they control legislation, can create an EMD on the fly, and can cross-link new sites in their network … allowing them to outrank you in a couple weeks)
  • If you are not a brand & rank #1 in the organic search results (with 3 AdWords ads above you) then you might only get about 25% to 40% of the search traffic. Worse yet, in some of the largest markets Google puts a 4th “Google comparison” ad above the organic search results, further driving down the organic search results.
  • Google’s search volume data & suggested bid prices have typically overstated the market (because they want to create bidding wars on core keywords & drive bids upward)
  • Almost nobody monetizes as well as Google does. In many cases when their number shows $100,000+ per month the actual publisher earnings for that keyword might only be a few thousand Dollars.

There are at most a few hundred exceptionally potent keywords where the single word will build a business for a generalist webmaster. That number would be higher if you combined them with professional training in an area and significant industry knowledge, but if you know your industry well and have access to capital and are investing into a premium domain name then odds are good you are investing heavily elsewhere and doing quality work elsewhere. The idea that there are tons of lucrative exact match domains on the market which anyone can use to build thriving businesses on and are available at a discount is somewhat (perhaps completely?) inaccurate.

Exact match only gives you that bonus on exact match. Not a collection of keywords – just that 1 word. And tying your business to 1 keyword can be risky. Just ask anyone who is on a singular version of a domain name where Google Instant promotes the plural version of that keyword. Some of those folks likely had chunks of cinder block falling out their pants the day that launched.

Whereas brand allows you to keep spreading … but it can take a lot of work to turn a generic keyword into a brand. And by the time you do, your business model and/or the market may have already moved elsewhere. An exact match domain name can sorta box you in and make your business less flexible. SEO Book is a bit of a weird fit for a private SEO community & training website, and Oakland Pizza will *never* become Dominoes or Pizza Hut.

And (when compared against generic keywords) brands are not only more flexible, but they are more memorable, make it easier for you to differentiate, allow to engage at a deeper emotional level & charge more for your products or services.

I don’t regret choosing SeoBook.com in 2003 (it certainly worked out awesome in the short run), however if I had more foresight I would have shifted to a different domain in the 2004 to 2005 timeframe. So often when people join our community they are amazed by the depth and breadth of discussion outside of SEO, but a rebrand at this point would be brutal. ;)

Owning SearchEngine.com doesn’t really do much for you when there is a Google or a Bing in your market. Owning Auction.com (or maybe Auctions.com) doesn’t do much against eBay. Owning Portal.com (or maybe WebPortal.com) isn’t going to compete against Yahoo!. Microblogging.com is no Twitter, SocialNetwork.com is no Facebook, VideoHosting.com is no YouTube.

It is basically a choice of short-term vs long-term goals:

  • do you want to pick a specific keyword & try to sell something relevant today (with less flexibility going forward)
  • do you have the assets available to build a brand that will remain flexible under changing market conditions

While exact match domains can box you in, it is a sign of relevancy for that specific keyword: as you have tied your business to it!

Either you got to the market early, or you shelled out thousands of Dollars. OnlineKredit.org just went for $36,400! Whoever bought it is not probably going to be signing guestbooks / comment spamming / auto-generating content /etc. And the guy who paid $1 million for Poker.org wouldn’t have paid that unless he planned on building something sustainable there.

Even Matt Cutts recommends buying relevant domain names as gifts :)

The one area of exact match domains where I think Google has been (and will continue to) tighten up is some of the longtail cybersquatting, but…

  • tightening up can be tricky because the same word can have different meanings in different markets (perhaps continued efforts into localizing results will solve some of these issues)
  • earlier this year Google did whack some longtail EMDs that had few other signals of quality
  • more recently, Google has been showing far more results from 1 domain on navigational queries, and has been ranking official sites for related queries even if they didn’t have some of the keywords in their content or link anchor text
  • even for generic search queries (like “cameras”) Google sometimes lists suggested related brand navigation in the search results
  • trademarks protect usage & legislation is moving in the direction of making it easier / cheaper / faster for brand owners to whack cybersquatting

Ho Ho Ho, Go Google Go

Some sites have seen pretty drastic drops in Google search traffic recently, related to indexing issues. Google maintains that it is a glitch:

Just to be clear, the issues from this thread, which I have reviewed in detail, are not due to changes in our policies or changes in our algorithms; they is due to a technical issue on our side that will be visibly resolved as soon as possible (it may take up to a few days to be visible for all sites though). You do not need to change anything on your side and we will continue to crawl and index your content (perhaps not as quickly at the moment, but we hope that will be resolved for all sites soon). I would not recommend changing anything significantly at this moment (unless you spot obvious problems on your side), as these may result in other issues once this problem is resolved on our side.

An example of one site’s search traffic that was butchered by this glitch, see the below images. Note that in the before, Google traffic is ~ 10x what Yahoo! or Bing drive, and after the bug the traffic is ~ even.

Not that long ago I saw another site with over 500 unique linking domains which simply disappeared from the index for a few days, then came right back 3 days later. Google’s push to become faster and more comprehensive has perhaps made them less stable, as digging into social media highlights a lot of false signals & often promotes a copy over the original. Add in any sort of indexing issues and things get really ugly really fast.

Now this may just be a glitch, but as Tedster points out, many such “glitches” often precede or coincide with major index updates. Ever since I have been in the SEO field I think Google has done a major algorithmic change just before the holidays every year except last year.

I think the reasons they do it are likely 3 or 4 fold

  • they want to make SEO unpredictable & unreliable (which ultimately means less resources are spent on SEO & the results are overall less manipulated)
  • they want to force businesses (who just stocked up on inventory) to enter the AdWords game in a big way
  • by making changes to the core relevancy algorithms (and having the market discuss those) they can slide in more self promotion via their vertical search services without it drawing much anti-trust scrutiny
  • the holidays are when conversion rates are the highest, so if they want to make changes to seek additional yield it is the best time to do it, and the holidays give them an excuse to offer specials or beta tests of various sorts

As an SEO with clients, the unpredictability is a bad thing, because it makes it harder to manage expectations. Sharp drops in rankings from Google “glitches” erode customer trust in the SEO provider. Sometimes Google will admit to major issues happening, and other times they won’t until well *after* the fact. Being proven right after the fact still doesn’t take back 100% of the uncertainty unleashed into the marketplace weeks later.

Even if half your clients double their business while 1/3 lose half their search traffic, as an SEO business you typically don’t generally get to capture much of the additional upside…whereas you certainly capture the complaints from those who just fell behind. Ultimately this is one of the reasons why I think being a diversified web publisher is better than being an SEO consultant… if something takes off & something else drops then you can just pour additional resources into whatever is taking well and capture the lift from those changes.

If you haven’t been tracking rankings now would be a great time to get on it. It is worth tracking a variety of keywords (at various levels of competition) daily while there is major flux going on, because that gives you another lens through which to view the relevancy algorithms, and where they might be headed.

What Is SEO, Really?

Lisa Barone wrote an interesting piece entitled “Are SEOs Responsible For Rankings Or Money?“. At a recent SMX conference, Matt McGee posed the SEO myth “SEO is about rankings”. Lisa was relieved when the panel concluded that SEO was really all about the money.

I agree, but then all business activity is ultimately about money. We could say car racing is all about money, but it’s also about engineering. It’s about skill, excitement, and winning the game.

So what is SEO these days, anyway?

A Very Brief History Of SEO

Back when SEO started, SEO wasn’t called SEO. It was probably best described by those who did it as a form of hacking.

The first search engines weren’t particularly clever, so it was relatively easy to figure out their sorting algorithms. There was a time when Infoseek’s algorithm was almost entirely based on keyword density and keyword position.

Whilst this hacking was still ultimately about money, it was as much a game as anything else. I’m sure many old school SEOs remember those days with a sense of nostalgia. It was more of a pure technical pursuit back then.

As search engines got more sophisticated, and more money flowed online, the nature of the game changed. SEO moved beyond technical hacking to an exercise in making connections.

In Googles early days, you could buy a few high PR links – or beg for them – and that was enough to get you ranking top ten in most keyword areas. Buy a few more if you really wanted to go hard. Saturate the long tail with auto-gen, just like your competitors were doing, and it was game on. Some may say we haven’t completely left this phase, but the sun is setting on this approach.

These days, a more holistic approach is required. The search engines, Google in particular, have become more and more oblique, which means systematic technical approaches are less effective than they once were. This begs the question – what is a client hiring an SEO to do, exactly?

BTW: For those who want to read deeper on a history of SEO, check out this excellent Danny Sullivan interview. He knows more than most about the history of SEO.

Explaining SEO

Ever had trouble explaining to people what you do?

I’ve worked out a succinct answer that is easy for non-technical people to understand. When people ask me what I do, I tell them “I’m a drug dealer”.

It isn’t true, of course, but I just figure it’s easier for people to grasp. If pushed, I’ll launch into a detailed explanation of SEO, internet advertising and web publishing models – an explanation which is universally guaranteed to be met with the response “huh”?.

Often, they’ll conclude: “so you rank web sites in Google, then?”.

To which my reply is “well, that’s part of it”. As I explain further, I’m still not sure I’m making any headway, so figure it’s time everyone had another drink and talk about something else.

The SMX panel is right. SEO is not about just about ranking websites, it’s about so much more. Some SEOs, myself included, use SEO as part of a business strategy, a strategy that is just as much about publishing, domain names, brand building, marketing and traffic acquisition. It involves metrics, tracking, conversions, split/run testing, adwords, adsense, writing, researching, managing and changing the light-bulb in the office when it blows. The commonality is that it is oriented around the search ecosystem. Except for the light-bulb.

Some SEOs focus on very specific areas. It is their job to take a site from nowhere in the search engines to achieving desirable rankings. Their job ends there. I suspect such a role is becoming less common as search companies like Google extend their tentacles into every corner of the web, and search consultants invariably follow.

Ask ten different SEOs what they do, and you’ll probably get ten different answers. None of which the lay person will likely understand, unfortunately.

Learning SEO Today

If you’re starting out in SEO now, I don’t envy your challenge. If you’re reading this, and you’re an SEO veteran, please feel free to add your comments below. What is your advice to those starting out?

Here’s mine. ;)

It helps to understand the big picture first. The reason people engage in SEO is ultimately about making money. Even a non-profit may make money from SEO by saving money they would have spent on some other marketing channel.

They want people to find their web site. They want people to connect with them, rather than their competitors. They want people to do this so they can convert these people to buyers, of their goods, their services, or their ideas. If a site were only to rank – say, on keyword terms no-one searched for, or that weren’t directly applicable to the objectives of the business, then the SEO work is largely useless. It matters not if a site appears in Google’s index. If no one visits via a search in Google, then all that’s happened is the bandwidth costs have increased i.e. Google’s spider visits and digests pages, and the ROI for the SEO spend looks dire.

So SEO isn’t about rankings.

The rankings must translate to something tangible. In most cases, this means gaining qualified visitor traffic. To get this traffic, a site must do more than rank, a site must appeal to visitors. A visitor who clicks back isn’t really a visitor. To appeal to visitors, the SEO must first understand them. What do they want? What problem do they have?

Once the SEO understands visitor intent – and they can do this by getting clues from the search query itself, and testing pages against alternatives – they then direct that visitor around the site in order to turn the visitor into something else i.e. a buyer, a subscriber, a reader. Some might say this goes beyond the job description of an SEO, however whether an SEO works on this part or not, they do need to understand it. If the client doesn’t see a positive benefit from an SEOs work, they are unlikely to keep paying for the services.

So, yes, SEO is about money. But it is also about the long process by which money is made.

Interview with Tamar Weinberg

Only on very rare occasions can you say that someone "wrote the book" on a topic of relevance and it jumps from metaphor to accuracy. Tamar Weinberg, a social media strategist and author of 2009's O'Reilly published text: The New Community Rules: Marketing on the Social Web, makes a wonderful exception to the rule. An expert trusted worldwide for her experience, opinions and guidance in all things social, Tamar's book on the subject remains a vital, comprehensive and important work on understanding how to consider social media in marketing efforts.

We recently caught up with Tamar. The following interview shares her thoughts on social media, privacy protection and other topics of interest for webmasters, SEOs, and business owners trying to make more of their social media and holistic marketing efforts.

What types of limits make the most sense when attempting to be active socially, yet still protect your privacy? What kinds of personal information are most commonly offered, in your opinion, erroneously?

Most people would say the following: don't post anything to a social network that you wouldn't want your mother or grandmother to see. I think this rule is especially applicable in the social space. Even if you have no friends or followers, someone might be watching.

Think twice before you post something. Would you want to remove it in the future? Some sites won't let you, and worse, your message may have already been shared with the rest of the world.

How do you, as a media-recognized individual, view privacy with respect to adequately protecting and distancing your family members? Is it sometimes better to be anonymous? Are you currently surfing invisibly very often, or do you trend to identifying yourself most often?

This is a good question. My parents are definitely a lot more traditional than I, but I suspect that my 16 month old son is going to be living a pretty public life. I think that being more open is simply a way of the future, whether many of us like it or not. We're seeing the gradual push in that direction.

I present myself as Tamar Weinberg almost 100% of the time. There are very rare instances where I will come across as someone else, and those are mostly under accounts I created more than 5 years ago when anonymity was the norm in the social media space. Slowly, the online world evolved and so did my behaviors and habits. I know I'm not alone.

What are the simplest things a business owner can do to protect their privacy when increasing their social media presence and activity?

It comes down to really using your best judgment and thinking twice before you do anything you might regret. It also comes down to common sense. Use a different password for your email account that isn't the same as your Twitter or Facebook account, especially if those are very frequently used. You'd think this isn't an issue but it becomes increasingly more important as social media interactions come trusted, so accounts are really in heavy demand. I can't tell you how many tech savvy friends in the SEM space have told me that they were stranded in England and needed a wire transfer or just scored a free iPad and that I could get one too.

I don't think any of this is specific to business owners versus the average Joe. If you really are a public face of your company, though, or if you're looking to get a job in the near future, you should either avoid associating yourself with images of your drunken nights out and/or you should learn and master privacy controls of the various social news sites. You should keep your tweets and blog posts purely professional or at least not convey anything that would raise red flags either among your customers or your prospective employers.

How strictly should you maintain the lines between personal and professional when investing in your social media presence? How is this distance likely to impact your effectiveness?

Thankfully, there's no "one-size-fits-all" answer for this. My @tamar Twitter account actually is a mix of personal and professional tweets. I share social media and small business information, and I also talk about my son. Heck, I even announced the birth of my son on Twitter less than an hour after he popped out. :)

The answer is determined by who you want to be and what your followers expect of you. If you're blogging about technology and your entire blog is focused on tech – we're talking 50 posts a day here – and all of a sudden you blogged about how you were going through a divorce, it probably won't resonate with your readers. Then again, if that's all you blog about and built a community on that, taking on an unrelated theme may not really work for you either.

On Twitter, I actually think that having a healthy mix of personal and professional tweets is encouraged. If you're strictly professional, you're seen as a corporate drone. If you humanize your business approach, people will be enamored by what you have to say or do. A "blog" that is purely corporate speak isn't going to warm any of your prospects to you. Adding humor, avatars of the real people behind the posts, and giving more of a genuine human touch gives your customers a reason for doing business with you: because they want to do business with a person. They like dealing with people like them.

Social media has really fostered this shift of bringing people back in the picture. The last era that preceded this was devoid of emotion and it's about time that has come back.

Since it is such a young and emergent field of marketing, what are some of the criteria you use to decide to try a new socially-focused service or software? How does it earn trust and staying power?

There are now a zillion tools on the market. I'd love to try everything out but it's hard to really know them all and/or assess whether it would address my personal needs. I often represent the small business or startup and find that budget is a huge issue. Many people love social media because while it has a huge time commitment, most of the tools are free. For the smaller companies I work with, free does still take precedence. Of course, costly applications might be considered too if they boast great functionality, offer features that are not seen in the free solutions, and have an easy to use interface.

In this day and age, though, there are just so many people offering paid services for products that are already free. There better be a real unique selling proposition because trying to usurp the market leader isn't always going to be easy.

Sure, I pay for apps too, and usually I do so because the tool rocks. I love what it does, I love what functionality, and more importantly, I love the people behind the product.

How has early adoption paid-off or hurt you?

There's definitely a benefit to exploring the space before it gains momentum. You can get deep insights into the community before it gets saturated by spammers and those looking to make a quick buck. Plus, there's simply the competitive edge you get out of it. Having knowledge of a new community and knowing how to benefit from it gives you the opportunity to boost your own visibility. There will need to be some effort made on your part, though, to study the landscape and make some assessments on how to proceed. As an early adopter, you're probably going to be learning as you go along. You won't be able to wait for someone to spell it out to you in a blog post.

In the meantime, though, being first helps you build your own presence and become a leader in the space. That's what made Twitter beat-out Pownce. That's what helped some of the Twitter rockstars you'd have never heard of outside Twitter.com become so visible. That's what helped the folks in the Apple iTunes store build applications that actually earn the developers money, especially in a sea of hundreds of thousands of applications all vying for some attention. Being first really does have its benefits, but being first usually entails extra effort and attention to detail. If you're willing to go for it, I strongly encourage it.

What do you see as the long-term impact of mobile on social media? Is it happening already? How can you be more proactive in mobile social media?

It's funny you ask this on the day I finally bought a mobile phone that is finally catching up with the times. :) (I had a 3 year old Palm Treo with PalmOS. Yes, PalmOS was decommissioned last year. It's a long story.) While I held onto the phone, it wasn't because I love old gadgets; it's quite the contrary, actually! Today, with such widespread adoption of social networks, it proves that there's a much more compelling reason to go mobile. We love interacting online, but it's hugely powerful to put two and two together and meet an online friend face to face.

Mobile social media is all about doing more outside the convenience of your home computer or office PC. It's about networking face to face, which ultimately translates to greater successes as people who love you share all the great reasons why they do.

Mobile social media is also really in its infancy, but taking advantage of meeting persons of interest on sites like Gowalla, Foursqaure, and even Facebook Places can help build those strong relationships that are critical of social media. Plus, it's the early adopter mentality. You have an edge if you start now.

What are some of the warning signs that it is time to rethink or restructure a social media effort? What makes a clear point-of-no-return?

A lot of different factors could be the cause of a social media effort that isn't yielding favorable results. It depends on the goals you've set. If you're looking for followers and aren't getting any, you might need to reassess how you're going about it. If you're looking for traffic but none is coming, you may be using the wrong approach or targeting the wrong communities. If you're trying to get sales and are working at a social media strategy but see no movement after several months of effort (this isn't an overnight process), there's something to be said about the approach you're taking and it's time to try again.

Make sure you have some strong goals in place. Take a look at the landscape and see if there are untapped communities or influencers you have not been able to reach. See if your messaging is solid. Speak to other people in your community to see how receptive they are to your content. Just try again and keep working hard. Every business is social – but you might not be doing the right things to get what you're looking to achieve.

Sometimes it helps to fish where the big fish already are. Yes, it's great to be an early adopter, but it's even better to go where you know your customers are and where you're already hearing of success. You'll still need to work at it and revise your tactics if there's not much coming out of it.

But don't give up if you're at least getting some traction. Nobody said it will be easy. It is a process, and it will take lots of time.

You have a bit of a background in programming – so how much do you attribute this basis for your obvious agility through multiple social media platforms? Do you need to be a semi-programmer today to be able to stay in-tune with gadgetry, software and effectively balance all of the leading programs of social media?

LOL, my computer science programming background was…well, it ended after my very first class in college. I actually did graduate with a major in computer science, but I can't say I understand a thing about programming!

Therefore, while I programmed in a few classes in school, my background isn't reflective of where I am today. I've been living in the social media space since I got my first Internet-connected computer in 1992. I was using AOL when it was called Promenade and cost $9.95 for 5 hours (plus $5.95 for each additional hour). I thrived on local message boards. I actually went into computer science because I fell in love with the social media space before it was called social media, and I figured that computer science was going to get me closer to whatever it was that I wanted to do with myself! The schooling didn't, but I found myself where I knew I belonged after connecting with some great folks who introduced me to SEM right around the time that social media marketing started building momentum. The rest is history.

Agility might be a characteristic of programmers, but I think that once you really get involved in this space, it's a byproduct of your activities. Five years ago, I definitely wasn't multitasking as much as I do today. Now, I can't envision my life any differently. I can't see myself working at an office again because I do my best work at crazy hours with "breaks" that let me focus on other projects. I'm writing this at midnight. It's what I do and I flourish in this kind of environment. It can be learned and has nothing to do with a computer science degree. :)

I think a big reason for success in this space for me is that every action I take online is out of a passion for social media and being as effective and productive as I can possibly be. I wake-up every day with the goal to accomplish big things, and I try to explore the space as deeply as I can.

If you come into it with a passion for what you do, everything will come easy to you. If not, fortunately, there are so many people who are comfortable enough who can walk you through the tools and teach you how to get the most out of it all.

You've said that at a minimum, businesses need to be proactive and listening to social media. Do you believe that brands not yet established are able to sustain momentum simply by listening and reacting in an "appropriate" manner – or will they get lost in the shuffle without the aid of something more colorful and (occasionally) dramatic? Has social media become necessary for smaller business success?

Social media is absolutely necessary. I work with extremely small businesses in addition to companies in the Fortune 500. Sure, small businesses may not necessarily have much drama to act upon, but there are a ton of insights you can glean from the social media space. You can see what your larger competitors are doing and figure out how to run with your own campaign or see how to do it better. You can monitor your industry and find out what is happening that you should act upon in the social space.

The big concern comes to businesses who are so small who realize that they're not seeing much traction or conversion in a week's time. That's not abnormal. Social media takes time. Build the relationships first and then they will come when they need you.

With social media, ongoing communication is critical. Furthermore, small businesses especially have more flexibility to do it because they aren't restricted by their legal departments. The key, though, is to work at it. Social media isn't called social media for no reason.

In your book, you offer the study of how a Comcast rep used Twitter to find and recruit a Verizon customer. Is this type of scenario happening or even likely on other platforms, or is it the real-time response that has made Twitter such an effective customer outreach tool?

I actually once blogged about an online service I was disappointed with. The founder of a competing service wrote a comment on my blog post and I actually checked out the site. If they didn't reach out, I probably wouldn't have bothered.

Real-time response, though, is golden. If you reply immediately when someone is angry with your competitor, they may be more compelled to check you out while they're angry and thinking about how much they hate the competitor. Plus, what if this prospective customer doesn't know who you are? That's a good opportunity to build brand awareness.

What is the main thing people misunderstand or overlook about Twitter?

I think people still don't get it. Twitter's mission is to get people to answer the question of "what's happening?" or "what are you doing?," but at the end of the day, most people don't understand that Twitter is a social network. They hear that it's all about people sharing what they ate for dinner and don't realize that they can connect with people they know or admire and even engage with them.

What are 5 social media tools that you simply won't live without anymore? How does this list differ from the one you had one year ago?

As much as I love new tools, I also am pretty steadfast in my ways especially when something really works. My top 5 tools are:

  • Google Reader, which I have been using for about 2 years (I was a Bloglines addict before that, though)
  • HootSuite, but before that, it was all about the Twitter web interface and Twhirl. I also use Seesmic Desktop occasionally.
  • Skype and Digsby, because basic communication is still at the core of social media interactions. I used to hate Skype, but now I tolerate it mostly for video chat. J Digsby is a great all-in-one IM client. It just doesn't have Skype support. Before Skype and Digsby, I was using AOL Instant Messenger with the DeadAIM logging program (the last DeadAIM-supported version of AIM stopped working last month, so I'm bummed) and Pidgin. Yeah, I am a PC. :)
  • WordPress. Yes, I did use MovableType once upon a time, but years ago, I moved to WordPress because it was easier to install (the cgi-bin requirement of MT always threw me off!). WordPress has tens of thousands of plugins that help enhance the blog and make it feel like a real site.
  • Rapportive: This is an amazingly useful social CRM that integrates with Gmail (I run my dozen email addresses through Gmail's interface, so this really works for me) and gives me information about the people I am corresponding with. I can get their LinkedIn bios, locations, avatars, social networks, and more without having to manually look them up. As for what I used a year ago, well, there's nothing else quite like it!

Being active socially on the web is, or can be a full-time occupation. How does a lone, small business owner's participation differ from that of the lone, successful multi-site webmaster? How does one effectively scale social media efforts?

Don't spread yourself too thin. Try to build your presence where you know you can really make a difference, and branch out slowly if you want to experiment. Hopefully your marketing tactics will pay off to the tune of more business, more money, and the ability to hire more people who can help further your marketing message in the world wide open. ;)

Tamar Weinberg is a social media enthusiast and strategist who helps businesses boost their visibility on the social web. As the author of The New Community Rules: Marketing on the Social Web, Tamar cuts through the nuances of social networks and tells you exactly how to succeed online. She is also Mashable's Community Support & Advertising Manager.

Marty Lamers owns a Freelance SEO Copywriting company you can visit at Articulayers.Com. Since 2001, Articulayers has been fixing the world, one word at a time.

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